Refund & policy

At Eternale TV, your satisfaction is our top priority. We are committed to providing high-quality IPTV services, and if you’re not completely satisfied with your subscription, we offer a 7-day money-back guarantee for your peace of mind. This document outlines the details of our Refund Policy and how to request a refund.

Refund Window
We stand behind the quality of our services and offer a 7-day refund window starting from the date of purchase. If you’re not satisfied with our service during this period, you may be eligible for a refund, as per the terms outlined below.

Eligibility for Refunds
To ensure fairness and transparency, the following conditions apply for refund eligibility:

• Timing of Request: Refund requests must be submitted within 7 days of your purchase. Requests made after this period will not be considered.

• Account Standing: Your account must comply with Eternale TV’s terms of service. Any misuse or unauthorized activities may disqualify you from a refund.

• Valid Reason: You must provide a valid reason for requesting a refund when contacting our support team.

These conditions help maintain a fair and consistent refund process for all customers.

How to Request a Refund
Requesting a refund is a simple and straightforward process:

1. Contact Support: Email our support team at support@eternaletv.com within 7 days of your purchase to initiate the refund request.

2. Provide Details: Include your account information, such as your username or the email address associated with your Eternale TV account, along with a brief explanation of why you’re requesting a refund.

3. Review Process: Our team will review your case to ensure it meets the refund eligibility criteria.

4. Approval and Processing: If approved, your refund will be processed promptly.

Refund Process
Once approved, refunds will be issued to the original payment method used for the purchase. Please allow a few business days for the refund to appear in your account, depending on the processing times of your financial institution.

Non-Refundable Items
The following transactions are not eligible for refunds under Eternale TV’s Refund Policy:

• Subscription Renewals: Payments for renewals made after the 7-day refund window are non-refundable. Be sure to cancel auto-renewal if you don’t wish to continue.

• Terms of Service Violations: Accounts found to violate Eternale TV’s terms of service are not eligible for refunds.

• One-Time Fees: Any one-time setup or activation fees, if applicable, are non-refundable.

These exclusions help maintain fairness and uphold the integrity of our Refund Policy.

Policy Updates
Eternale TV reserves the right to modify or update this Refund Policy at any time. Any changes will be reflected in the “last updated” date at the bottom of this page. We recommend reviewing this policy periodically to stay informed about your rights and responsibilities.

By continuing to use Eternale TV after any updates, you acknowledge and accept the revised terms.

Contact Us
If you have any questions or need further clarification regarding Eternale TV’s Refund Policy, please contact us at support@eternaletv.com. Our support team is here to assist you and ensure you have a positive experience with us.

Thank you for choosing Eternale TV! We are committed to delivering exceptional IPTV services and a great user experience. Your satisfaction is important to us, and our Refund Policy reflects our dedication to that.